TERMS AND CONDITIONS

These Terms of Service (“Terms”) form a legally binding agreement between Immersive Italy Tours, LLC (“Company,” “we,” “us,” or “our”) and the individual or entity using our website, booking a tour, submitting an inquiry, or purchasing our services (“Client,” “Customer,” “you,” or “your”).

These Terms apply to all tours, travel experiences, itinerary planning, bookings, consultations, customer support, website use, and related services provided by Immersive Italy Tours, LLC.

By using our website, submitting an inquiry, booking a tour, making a payment, or using our services, you agree to be bound by these Terms.

1. Company Information

Business Name: Immersive Italy Tours, LLC
Contact Name: Mark Murphy
Email: hello@immersiveitaly.com
Phone: +1-877-944-8259

2. Description of Services

Immersive Italy Tours, LLC provides travel and tour-related services, which may include:

• Guided tours and cultural experiences
• Private or group tour arrangements
• Custom itinerary planning
• Travel consultation and coordination
• Booking support and customer service
• Communication related to tour inquiries, confirmations, reminders, and updates

Specific services, inclusions, exclusions, pricing, schedules, and availability will be outlined on the applicable website page, proposal, booking confirmation, invoice, or written communication.

3. Booking and Reservations

A booking is not confirmed until the required payment, deposit, or written confirmation has been received and accepted by Immersive Italy Tours, LLC.

You agree to provide accurate information when submitting a booking or inquiry, including your name, contact details, travel dates, number of participants, and any relevant travel preferences or requirements.

We reserve the right to decline, cancel, or modify a booking if information provided is incomplete, inaccurate, or if the requested service is unavailable.

4. Fees and Payment Terms

All pricing, payment schedules, deposits, balances, and billing terms will be provided at the time of booking or in the applicable invoice or proposal.

Non-Refundable Deposit
The deposit required to confirm a booking is non-refundable once the booking has been accepted by Immersive Italy Tours, LLC. The deposit compensates Immersive Italy Tours for itinerary planning, research, administrative work, supplier coordination, reservation efforts, and other services that begin immediately after booking.

If a Client cancels a trip, the non-refundable deposit will be retained by Immersive Italy Tours and will not be included in any refund calculation, regardless of how far in advance the cancellation occurs.

Final Payment
Unless otherwise stated in the Client’s proposal, invoice, or booking confirmation, the remaining balance is due 45-60 days before the trip start date. If a booking is made within 60 days of the trip start date, full payment may be required at the time of booking.

Failure to make the final payment by the due date may result in cancellation of the booking. In that event, the non-refundable deposit and any non-refundable or non-recoverable supplier costs already incurred or committed on the Client’s behalf will remain non-refundable.

Payment Disputes and Chargebacks
If a Client believes that a charge is incorrect, unauthorized, or otherwise disputed, the Client agrees to contact Immersive Italy Tours, LLC promptly so that we have an opportunity to review and resolve the matter before a chargeback or payment dispute is initiated.

Clients remain responsible for amounts properly due under these Terms, including non-refundable deposits, cancellation charges, supplier costs, and services already provided or committed on the Client’s behalf.

Nothing in this section limits any rights or remedies available to the Client under applicable law or through the Client’s bank, credit-card issuer, or payment provider.

Unless stated otherwise, invoices are payable according to the payment terms shown on the invoice or booking confirmation.

Failure to make payment on time may result in cancellation of your booking, loss of reservation priority, or suspension of services.

Additional services, upgrades, special requests, itinerary changes, or third-party costs may be billed separately.

5. Cancellations, Refunds, and Changes

All cancellation requests must be submitted in writing to hello@immersiveitaly.com. The effective cancellation date is the date on which Immersive Italy Tours, LLC receives the written cancellation request.

Unless different cancellation terms are stated in your proposal, invoice, booking confirmation, or supplier terms, the following cancellation policy applies:

120 days or more before the trip start date: Refund of all amounts paid excluding the non-refundable deposit and any non-refundable or non-recoverable supplier costs already incurred or committed on the Client’s behalf.

119–61 days before the trip start date: 50% of the total trip price is non-refundable.

60–31 days before the trip start date: 75% of the total trip price is non-refundable.

30 days or fewer before the trip start date: 100% of the total trip price is non-refundable.

For purposes of the percentage-based cancellation charges above, the non-refundable deposit is included within the applicable non-refundable percentage and is not charged in addition to that percentage. However, non-refundable supplier costs may be deducted separately where applicable.

Supplier-Specific Cancellation Terms
Certain trip components may be subject to cancellation, change, or refund policies imposed by hotels, transportation providers, guides, attractions, ticketing platforms, restaurants, boat operators, or other third-party suppliers. If a supplier’s cancellation or refund policy is more restrictive than the standard cancellation schedule above, the supplier’s policy will apply to that specific trip component. Any non-refundable or non-recoverable supplier costs already incurred or committed on the Client’s behalf will be deducted from any refund otherwise due.

Where a supplier permits a refund or credit, Immersive Italy Tours, LLC will make reasonable efforts to request and pass through any recoverable amount to the Client, less any non-refundable fees, penalties, or amounts otherwise retained under these Terms.

No refunds will be provided for unused services, missed activities, late arrivals, early departures, or voluntary changes made by the Client after travel has begun.

We strongly recommend that all Clients purchase comprehensive travel insurance, including trip-cancellation and interruption coverage, at the time of booking.

6. Tour Changes and Itinerary Adjustments

Immersive Italy Tours, LLC may adjust tour schedules, routes, timing, guides, activities, meeting points, or itineraries when necessary due to weather, local conditions, supplier availability, transportation issues, safety concerns, government restrictions, or circumstances beyond our control.

We will make reasonable efforts to provide comparable alternatives where possible. However, we are not responsible for additional costs, missed activities, or losses resulting from circumstances outside our reasonable control.

7. Client Responsibilities

You are responsible for:

• Providing accurate booking and contact information
• Arriving on time for scheduled tours or meeting points
• Reviewing all booking confirmations and instructions
• Ensuring you have valid travel documents, passports, visas, permits, or other required documentation
• Informing us in advance of accessibility needs, medical conditions, mobility limitations, allergies, or other special requirements
• Following safety instructions, local laws, venue rules, and guide directions during tours

Failure to comply with safety instructions, local laws, or reasonable conduct standards may result in removal from a tour without refund.

8. Travel Documents, Insurance, and Personal Responsibility

You are responsible for obtaining and maintaining any required passports, visas, travel authorizations, insurance, medical coverage, and other travel documents.

We strongly recommend purchasing travel insurance that covers cancellations, delays, medical emergencies, lost belongings, and other travel-related risks.

Immersive Italy Tours, LLC is not responsible for denied entry, missed travel, medical expenses, lost documents, or losses resulting from your failure to obtain proper documentation or insurance.

9. Third-Party Providers

Certain travel services included in a Client’s itinerary may be provided by independent third-party suppliers, including but not limited to hotels, guides, drivers, transportation companies, restaurants, museums, attractions, ticketing platforms, boat operators, and other local service providers.

Immersive Italy Tours, LLC may arrange, coordinate, or purchase such services on the Client’s behalf, but these third-party suppliers are independent businesses and are not employees, agents, or controlled entities of Immersive Italy Tours, LLC.

Immersive Italy Tours is not responsible for the acts, omissions, errors, delays, cancellations, schedule changes, service failures, injuries, losses, or other conduct of independent third-party suppliers, except to the extent liability cannot lawfully be excluded.

Third-party services may be subject to the supplier’s own terms, cancellation policies, refund rules, restrictions, and conditions. The Client agrees that those supplier-specific terms may apply in addition to these Terms.

Where reasonably possible, Immersive Italy Tours will assist Clients in communicating with suppliers and addressing service issues, but we cannot guarantee a particular outcome, refund, credit, replacement service, or resolution.

10. Website Use

You agree to use our website only for lawful purposes and in a way that does not interfere with the website’s operation, security, or availability.

You may not misuse the website, attempt unauthorized access, upload malicious code, scrape data, or use the website in a way that violates applicable laws or these Terms.

11. Intellectual Property Rights

All website content, branding, text, images, graphics, tour descriptions, itineraries, logos, and other materials created or owned by Immersive Italy Tours, LLC are protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, publish, or exploit our content without prior written permission.

12. User-Submitted Content

If you submit reviews, testimonials, photos, videos, comments, or other content to us, you confirm that you own or have permission to share that content.

By submitting content to us, you grant Immersive Italy Tours, LLC a non-exclusive, worldwide, royalty-free license to use, display, reproduce, publish, and share that content for business, marketing, promotional, and customer experience purposes, unless you request otherwise in writing.

13. Privacy

Your use of our website and services is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, protect, and share personal information.

14. Communications

By submitting an inquiry, booking a tour, or contacting us, you agree that we may communicate with you by email, phone, or SMS regarding your inquiry, booking, tour details, reminders, updates, customer support, and related service communications.

Marketing or promotional communications will only be sent where permitted by law or with appropriate consent.

15. SMS Messaging Terms and Conditions

By providing your mobile phone number and opting in to receive SMS communications from Immersive Italy Tours, LLC, you agree to receive text messages related to your inquiry, booking, tour experience, customer support, reminders, confirmations, updates, and other service-related communications.

Message frequency may vary depending on your interactions with us, booking status, travel dates, and support needs.

Message and data rates may apply.

You can opt out at any time by replying STOP to any SMS message from us.

For help, reply HELP or contact us at:

Email: hello@immersiveitaly.com
Phone: +1-877-944-8259

16. SMS Consent

You will receive SMS messages from us only if you have provided consent.

Consent may be provided through a website form, booking form, inquiry form, phone call, written communication, or another clear opt-in method.

By opting in, you confirm that:

• You are the owner or authorized user of the mobile number provided
• You agree to receive SMS messages from Immersive Italy Tours, LLC
• Your consent is voluntary
• You understand that consent to receive SMS messages is not required as a condition of purchasing services

We may maintain records of opt-in consent, including timestamps, source forms, phone numbers, and related details.

17. SMS Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP.

After you reply STOP, we may send one final confirmation message confirming that you have been unsubscribed.

After opting out, you will no longer receive SMS messages from us unless you opt in again.

18. SMS Help Instructions

For assistance, reply HELP to any message from us.

You may also contact us directly:

Email: hello@immersiveitaly.com
Phone: +1-877-944-8259

19. SMS Message Frequency

Message frequency varies.

Messages may include, but are not limited to:

• Inquiry follow-ups
• Booking confirmations
• Tour reminders
• Meeting point updates
• Travel or schedule updates
• Customer support responses
• Service-related notifications

We do not send unrelated promotional SMS messages without appropriate consent.

20. SMS Rates and Carrier Disclaimer

Message and data rates may apply to SMS messages sent or received.

Carriers are not liable for delayed or undelivered messages.

Message delivery is subject to your mobile carrier’s network availability and is not guaranteed.

21. Mobile Information Non-Sharing Clause

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except as required by applicable law.

We may share limited information with trusted service providers who help us operate our communications, booking, customer support, or technical systems. These providers are only authorized to use information as necessary to perform services on our behalf and must protect it appropriately.

22. Disclaimers

Our services are provided on an “as available” basis.

We make reasonable efforts to provide accurate information, quality tour experiences, and reliable customer support. However, we do not guarantee that all website information, tour availability, schedules, pricing, third-party services, or travel conditions will always be error-free, uninterrupted, or unchanged.

Travel involves inherent risks, including delays, cancellations, weather issues, illness, injury, lost belongings, transportation disruptions, and other unexpected events.

You participate in tours and travel activities at your own risk.

23. Limitation of Liability

To the fullest extent permitted by applicable law, Immersive Italy Tours, LLC shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost travel costs, missed flights or connections, lost profits, emotional distress, loss of enjoyment, or other similar losses arising out of or related to the use of our website, services, tours, third-party providers, or communications.

To the fullest extent permitted by applicable law, the total liability of Immersive Italy Tours, LLC for any claim arising out of or relating to a specific booking or service shall not exceed the amount paid directly to Immersive Italy Tours, LLC for the specific booking or service giving rise to the claim.

Immersive Italy Tours, LLC is not responsible for the acts, omissions, errors, delays, cancellations, failures, or service quality of independent third-party suppliers except to the extent liability cannot lawfully be excluded.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

24. Indemnification

You agree to indemnify, defend, and hold harmless Immersive Italy Tours, LLC, its owners, employees, contractors, partners, affiliates, and agents from any claims, damages, liabilities, costs, or expenses arising from:

• Your use of our website or services
• Your violation of these Terms
• Your conduct during a tour or travel experience
• Your violation of any law, regulation, or third-party right
• Inaccurate information provided by you
• Your failure to obtain required travel documents or insurance

25. Age Requirement

Our services are intended for individuals who are at least 18 years old.

If a minor participates in a tour, they must be accompanied by a parent, guardian, or responsible adult unless expressly agreed otherwise in writing.

By booking a service, you confirm that you are at least 18 years old and have authority to accept these Terms.

26. Accessibility and Special Requirements

We aim to provide helpful information regarding tour accessibility where possible.

You are responsible for informing us in advance of any mobility limitations, medical conditions, allergies, dietary restrictions, or accessibility needs.

We will make reasonable efforts to accommodate requests, but not all tours, venues, transportation options, or locations may be accessible.

27. Force Majeure

Immersive Italy Tours, LLC shall not be responsible or liable for delays, cancellations, changes, losses, additional expenses, or failures to perform caused by events or circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions
• Natural disasters
• Government actions or restrictions
• Strikes or labor disputes
• Transportation disruptions
• Civil unrest, terrorism, or security incidents
• Pandemics, epidemics, or public health restrictions
• Significant technical or communication failures
• Closures of attractions, transportation systems, or other travel services
• Supplier failures or cancellations caused by circumstances outside our reasonable control
• Other events that could not reasonably have been prevented or avoided by Immersive Italy Tours

In the event of a force majeure event, Immersive Italy Tours will make reasonable efforts to assist the Client with available alternatives, rescheduling, supplier credits, or recoverable refunds where possible. However, we cannot guarantee that suppliers will provide refunds or credits, and Immersive Italy Tours shall not be required to refund amounts that have already been paid to or committed to third-party suppliers and cannot be recovered.

Any additional costs resulting from a force majeure event, including additional lodging, transportation, meals, replacement services, or changes to travel arrangements, will be the responsibility of the Client unless otherwise agreed in writing or covered by an applicable travel insurance policy.

We strongly recommend that Clients purchase comprehensive travel insurance covering trip cancellation, interruption, delays, medical emergencies, and other unforeseen circumstances.

28. Termination or Refusal of Service

We reserve the right to refuse service, cancel a booking, or remove a participant from a tour if we believe the individual:

• Provides false or misleading information
• Fails to make required payments
• Violates these Terms
• Acts in an unsafe, abusive, disruptive, or unlawful manner
• Creates a risk to themselves, other participants, guides, staff, or third parties

If a booking or participation is terminated because of the Client’s failure to make required payments, violation of these Terms, unsafe or disruptive conduct, unlawful activity, or other material breach by the Client, the Client will not be entitled to a refund for services already provided, non-refundable deposits, supplier costs, or other amounts that are non-refundable under these Terms. Any remaining refund eligibility will be determined in accordance with Section 5 and applicable law.

29. Governing Law and Venue

These Terms and any dispute arising out of or relating to these Terms, a booking, or services provided by Immersive Italy Tours, LLC shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law principles.

To the extent permitted by applicable law, any legal action or proceeding arising out of or relating to these Terms or the services provided by Immersive Italy Tours, LLC shall be brought in a state or federal court located in the Commonwealth of Pennsylvania, and the parties consent to the jurisdiction of those courts.

30. Assignment and Subcontracting

We may assign, transfer, or subcontract our rights or responsibilities under these Terms as needed to provide our services, coordinate tours, manage bookings, or support business operations.

You may not assign your rights or obligations under these Terms without our prior written consent.

31. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain valid and enforceable.

32. Entire Agreement

These Terms, together with any applicable booking confirmation, invoice, proposal, service description, cancellation policy, and Privacy Policy, represent the complete agreement between you and Immersive Italy Tours, LLC.

Any changes must be agreed to in writing unless updated through a revised version of these Terms posted on our website.

33. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, legal requirements, or communication practices.

The latest version will be posted on our website with the effective date.

Your continued use of our website or services after updates are posted means you accept the revised Terms.

For confirmed bookings, the version of these Terms in effect at the time the booking is accepted and payment is made will govern that booking, unless Immersive Italy Tours, LLC and the Client expressly agree in writing to different terms. Updates to these Terms will not retroactively alter the cancellation, refund, payment, or other material terms of an already-confirmed booking.

34. Contact Information

For questions about these Terms, bookings, SMS communications, or customer support, please contact us at:

Immersive Italy Tours, LLC
Contact Name: Mark Murphy
Email: hello@immersiveitaly.com
Phone: +1-877-944-8259

By using our website, submitting an inquiry, booking a tour, making a payment, opting in to communications, or using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.